Frequently Asked Questions

How are At Home Health Care’s rates determined for home care services?

Our rates are dependent on the types of services and the level of care required that will meet you or your loved ones needs. At Home Health Care, provides compassionate care from the heart that is not just a slogan but the foundation for all the care we deliver to every client. Please call us and we will be happy to discuss the rates for services in your area.

How do I know if I’m eligible for services through At Home Health Care, Inc.?

If you reside in our geographical service areas, At Home Health Care can assist you and your family. If however you require skilled nursing services, you must be under the care of a physician licensed to practice medicine in the state of Florida.

How soon can services start?

Most of the time, we can get care started within 24 hours of contacting our office depending on the type of care required. The sooner you contact us the sooner we can help you. At Home Health Care, understands that sometimes health care issues can come out of the blue with only a moments notice and because of that we try to respond to your needs immediately.

What about insurance?

Since we are a private home health agency we do not accept Medicare or Medicaid. However, we do accept certain types of long term care insurance as well as Workers’ Compensation. At Home Health Care we will work with you regarding your long term care insurance to try and answer any questions they may have.

How do I pay for service and what about billing from At Home Health Care?

Private Pay: Either check or all major credit cards
Insurance: We work with most long term care insurance policies .
Billing: Every week we send out an invoice to you, your loved one or your insurance company.

How do I know when and who will be arriving at my home for care?

Our Scheduler, will personally call 24 hours in advance or as soon as a caregiver has been secured for your personal home health care situation. In some instances it may even be sooner depending on the nuances of the individual care required. You are always welcome to call our office for any additional information.

Do I have to sign a contract for services with At Home Health Care, Inc.?

No, it is actually an agreement that is signed and you never pay for services that you do not receive. Even after signing the agreement you can cancel or amend services at any time; we simply ask that you give us 24 hours notice as a courtesy to our caregivers.

Do I have to pay for the Complimentary Consultation?

No, it is actually a courtesy we provide so that you can get to know us and we can help you figure out if home care with At Home Health Care is right for your situation. If you need to schedule or cancel an appointment just call our office and someone will always be available to assist you.

What if I have questions that aren’t addressed here in the FAQ’s?

That’s not a problem, we’re always happy to help. Our Administrator, Alexandra Frangie, is extremely knowledgeable along with the rest of our staff, and has great connections in and around Naples. At Home Health Care truly believes and is dedicated to providing personal, compassionate, quality health care services to all individuals in the surrounding Southwest Florida communities.

What are At Home Health Care’s hours of operation?

Office Hours: At Home Health Care, Inc., offices are open Monday through Friday from 8:00 a.m. to 4:00 p.m. with an on-call supervisor available for emergencies 24 hours a day, 7 days a week.
Inclement Weather Policy: When weather conditions make traveling hazardous, we will make every effort to assure you receive the care scheduled. Our staff will contact you to assess your needs and status and assist you in planning for your medical needs as well as rescheduling your visits when necessary.

When should I contact the office of At Home Health Care?

You should notify At Home Health Care, Inc., as soon as possible if:

  • You have any changes in your condition.
  • You will not be at home on the day of a scheduled visit and we will make every effort to reschedule our visit around the conflict.
  • You need medical supplies. Information regarding resources for rental or purchase of medical equipment can be obtained from At Home Health Care, Inc., office.
  • You are going to be hospitalized. We will let the hospital know about your current condition and the care we have been providing. Please let the hospital know you would like to continue using At Home Health Care, Inc., for services upon your discharge.

What if I have an emergency and need help?

If you are receiving skilled nursing care, a registered nurse is available to help you with your medical problems 24 hours a day through At Home Health Care, Inc. You should contact the on-call nurse at 239-304-2478.

Please understand the following are emergency situations requiring immediate contact with emergency medical services, (911):

  • Chest pain unrelieved by nitroglycerin.
  • Client is unresponsive.
  • Severe shortness of breath.
  • Bleeding profusely or prolonged bleeding.
  • Acute, severe unrelieved pain.

What if I have a complaint?

We are committed to providing you with the best care possible while protecting your rights as an individual. If you feel we have not met that commitment you may:
Notify the agency supervisor of any problems with you care. The supervisor will take all steps possible to resolve the problem. The agency will report your concern to the supervisor as soon as possible. Contact our office at 239-304-2478.

If you do not wish to discuss the complaint with the employee, you may contact the Agency supervisor directly. You may request at any time that your complaint be referred to the Agency Administrator.

You may contact the Information Center for the Agency for Healthcare Administration, 1-888-419-3546, Monday through Friday, 8 a.m. to 5:30 p.m. The purpose of this hotline is to receive inquires or complaints about any Florida home health agency. To report abuse, neglect, or exploitation, call 1-800-962-2873. The hotline operates 24 hours per day, every day.

What are Advanced Directives and why do I need them?

Advanced Directives are a collective term describing documents written before the occurrences of a serious or disabling illness. The advance directive states your choice about medical treatment and may name someone to make choices about medical treatment, if you can’t make the decision yourself. Under Florida law there are two advanced directive forms, the Durable Power of Attorney for Health Care and the Living Will. A copy of your Advanced Directives should remain with your physician, family, and health care providers. Keep the original in a safe place and please inform us if you execute or change either of these documents during the course of your care.

A Living Will is a legal document that allows you to instruct your physician to withhold or withdraw life-sustaining treatment if you are terminally ill, in a coma, or persistent vegetative state from which there is no reasonable likelihood of recovery. It can be canceled any time in writing or verbally. It only goes into effect when you can no longer make decisions for yourself.

A Durable Power of Attorney of Health Care is a legal document in which you can name another person, called an agent to make medical decisions for you if you become unable to make them for yourself. Chose someone you can trust who you have discussed your wishes regarding end-of-life decisions. Some authorities recommend designating an alternate agent should the first agent be unable or willing to assume responsibility. In the duration of the Power of Attorney for Health Care, you may also describe treatments you want or do not want. Unlike the Living Will, you do not need to have a terminal illness or be in a persistent vegetative state in order to use the provisions of this document.

What are At Home Health Care’s policies on Advanced Directives?

If you have executed both documents, the Living Will is not effective if have an agent available and willing to assure the responsibilities outlined in the Durable Power of Attorney for Health Care.

By law, we must document in your medical record whether or not you have executed an Advanced Directive. If this is something you desire, please inform us so our Agency Administrator who can provide necessary information and assistance. If you plan to sign the documents while receiving treatment from At Home Health Care, Inc., you or your family member will be responsible for providing a witness when you sign the documents. Care will be provided to you regardless of your decision on this issue. Home Health Personnel are not allowed to witness signing of advanced directives for our clients.

Unless you have executed an Advanced Directive specifying that you do not wish to have cardiopulmonary resuscitation (CPR), and a physician has written a specific “DO NOT RESUSCITATE” (DNR) order, it our policy that every client will receive cardiopulmonary resuscitation. Based on Florida law, if you have a Do Not Resuscitate order, it must be documented in your medical record in writing and posted in your home on your refrigerator. You may cancel this order at any time.